Privacy Policy

1. Information We Collect

ViddyScribe collects only the personal data necessary to provide and support our services, including:

• Name
• Email address
• Billing information (if applicable)
• Basic usage data (such as file processing activity and login events)
• Video content uploaded for processing
• Generated audio descriptions and related metadata

2. How We Use Your Information

We use your information to:

• Process videos and generate audio descriptions
• Provide customer support and respond to user requests
• Process payments and manage subscriptions
• Send service-related updates and notifications

3. Video Content Processing

When you upload videos to the ViddyScribe platform:

• Content is processed using our AI systems to generate audio descriptions
• Videos are stored securely during processing
• We implement appropriate safeguards to protect your content
• We do not share your video content with third parties except with subprocessors strictly necessary to provide the service (such as cloud infrastructure and AI processing providers), under contractual obligations that limit use of the data to service delivery only
• Your uploaded video content is not used to train, fine-tune, or improve our AI models or third-party AI models
• Videos are stored only as necessary to process, deliver, and allow access to outputs, and to provide customer-requested support

4. Data Storage and Security

We implement appropriate technical and organizational measures designed to protect your data against unauthorized access, disclosure, or loss. These measures include commercially reasonable safeguards such as encryption and secure data storage.

5. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

6. Your Rights

Subject to applicable law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your data
• Export your data
• Withdraw consent for data processing where applicable

To request deletion or exercise your rights, you may contact us at privacy@viddyscribe.com.

7. Third-Party Services

We use trusted third-party services to support our operations, including for:

• Payment processing
• Cloud storage and computing
• Analytics
• Customer support

These providers are engaged solely to perform services on our behalf.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the platform.

For enterprise customers, separate written data and AI use terms may apply and will govern in the event of a conflict.

9. Children's Privacy

Our services are not directed at children. We do not knowingly collect personal information from anyone under the age of 13 in the United States, or under the age applicable in your country (which may be higher, up to 16). If you believe a child has provided us with personal information, please contact us and we will take steps to remove such information.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@viddyscribe.com.