1. Information We Collect
ViddyScribe collects and processes the following types of information:
- Account information (email, name, billing details)
- Video content uploaded for processing
- Generated audio descriptions and metadata
- Usage data and analytics
- Payment information (processed securely through our payment provider)
2. How We Use Your Information
We use your information to:
- Process videos and generate audio descriptions
- Improve our AI and machine learning models
- Provide customer support
- Process payments and maintain your subscription
- Send service updates and notifications
3. Video Content Processing
When you upload videos to our platform:
- Content is processed using our AI systems to generate audio descriptions
- Videos are stored securely during processing
- We maintain appropriate security measures to protect your content
- We do not share your video content with third parties except as required for service delivery
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data. This includes encryption, secure data storage, and regular security audits.
5. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time through your account settings.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent for data processing
7. Third-Party Services
We use trusted third-party services for:
- Payment processing
- Cloud storage and computing
- Analytics
- Customer support
8. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify users of any material changes via email or through our platform.
9. Contact Us
If you have any questions about our privacy policy or data practices, please contact our privacy team at privacy@viddyscribe.com